Apple TV - AppleCare Protection Plan

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Apple TV - AppleCare Protection Plan

The AppleCare Protection Plan for Mac provides up to three years of expert telephone technical support and additional hardware service options from Apple.1

When you purchase the AppleCare Protection Plan, just one phone call2 can help answer questions about your Mac, macOS and Apple-branded applications such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more. In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through getsupport.apple.com. You can even get local repair service when you visit other countries around the world.

AppleCare Protection Plan benefits are in addition to any legal rights provided by Australian consumer law. For details, see www.apple.com/au/legal/statutory-warranty.

Key features

One stop for expert technical support

  • Direct access to Apple experts via chat or phone
  • 24/7 priority access through getsupport.apple.com
  • Global repair coverage3
  • Onsite repair for desktop computers: request that a technician come to your workplace4
  • Mail-in repair for portable computers: mail in your Mac using a prepaid shipping box provided by Apple
  • Carry-in repair: take your Mac to an Apple Store or other Apple Authorised Service Provider

Apple hardware coverage

  • Your Mac computer
  • Battery
  • Included accessories such as the power adapter
  • Apple memory (RAM) 
  • AirPort5
  • Apple USB SuperDrive

Software support included

  • Using macOS and iCloud6
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
  • Connecting to printers and AirPort networks

Legal

AppleCare Protection Plan benefits are in addition to any legal rights provided by Australian consumer law. For details, see www.apple.com/au/legal/statutory-warranty. Purchase of the plan is not required to purchase the covered equipment. For complete details, see the terms at www.apple.com/legal/sales-support/applecare/appgeos.html.

The AppleCare Protection Plan must be purchased within 12 months of the original purchase date of your Mac, and provides up to three years of additional service options from the original purchase date of your Mac. Service coverage is available only for the Mac and its original included accessories for protection against (i) defects in materials or workmanship and (ii) batteries that retain less than 80 per cent of their original capacity.

  1. The AppleCare Protection Plan must be purchased within 12 months of the original purchase date of your Mac, and provides up to three years of additional service options from the original purchase date of your Mac. Service coverage is available only for the Mac and its original included accessories for protection against (i) defects in materials or workmanship and (ii) batteries that retain less than 80 per cent of their original capacity.
  2. Local call charges may apply. Telephone numbers and hours of operation may vary and are subject to change.
  3. Global repair coverage may be subject to certain restrictions. See the terms above for full details.
  4. Availability of service options depends on the country in which the service is requested and the location of the Apple Authorised Service Provider. Products returned for service may be repaired or replaced with parts equivalent to new in performance and reliability. Apple may also request that the customer replace components with readily installable parts. See the terms above for full details.
  5. AirPort device must be purchased up to two years before your Mac purchase or during the term of your AppleCare Protection Plan coverage.
  6. For Mac computers running macOS Server, the AppleCare Protection Plan covers server administration and network management issues using the graphical user interface of macOS Server. For assistance with advanced server operation and integration issues, purchase AppleCare OS Support (available in selected countries).

Mac To Front Pty Ltd
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